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Driving Early Stage Startup Growth Through Customer Success w/ Angela Guedes
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The role of a founder of a SaaS start-up is like the one of a leader in an unknown terrain. Founders typically know the product best and can provide high-touch, personalized support that early customers need. Learning to prioritize scaling through one-on-one interactions with customers is crucial in early days.
In this episode of The Scale Tale Podcast, Angela Guedes (Head of Customer Success at Claap) joins Mausmi Ambastha (Podcast Host & Co-Founder, ZapScale) to discuss the importance of customer success (CS) in startups, especially in the early stages.
Here's what Mausmi and Angela discuss:
👉 Importance of founder-led CS in an early-stage start-up
👉 Building a CS team from scratch
👉 Managing CS as businesses start to scale
👉 Prioritizing CS operations as businesses start to scale
👉 Mistakes early-stage SaaS startups make while scaling
👉 Determining the readiness to scale
ABOUT ANGELA GUEDES
Angela Guedes is currently leading Customer Success at Clapp which is an all-in-one video workspace. Angela loves building things from scratch, which is why she’s on her 3rd early-stage start-up, building all things Customer Success and scaling teams from Seed to Series B. Angela has formerly worked in Belvo and Typeform where she led Customer Experience, Customer Marketing and Customer Success Management!
Follow Angela on LinkedIn 👉 https://www.linkedin.com/in/angelaguedes/
Subscribe to Angela's Newsletter GritLab 👉 https://angelaguedes.substack.com/
Follow the Podcast Host Mausmi Ambastha on LinkedIn 👉 https://www.linkedin.com/in/mausmiambastha/
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