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A Crucial Step On The Customer Journey: Retention And Churn Management With Tony Sternberg
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コンテンツは Betsy Westhafer and Tony Bodoh, Betsy Westhafer, and Tony Bodoh によって提供されます。エピソード、グラフィック、ポッドキャストの説明を含むすべてのポッドキャスト コンテンツは、Betsy Westhafer and Tony Bodoh, Betsy Westhafer, and Tony Bodoh またはそのポッドキャスト プラットフォーム パートナーによって直接アップロードされ、提供されます。誰かがあなたの著作物をあなたの許可なく使用していると思われる場合は、ここで概説されているプロセスに従うことができますhttps://ja.player.fm/legal。
Meet Tony Sternberg, Co-Founder & CEO of ProsperStack, an automated retention platform for subscription businesses. Consider this: You’ve had it up to “here” with your streaming service and you call to cancel your subscription. ProsperStack partners with said streaming service to create a unique retention strategy for what happens next after you live chat or call the provider.
It’s unique because the next subscriber will encounter a different experience based on their individual attributes, such as how long they’ve been a customer or how frequently they utilize the service. ProsperStack integrates this data to give the providers deeper insights around customer retention.
Tony Sternberg is leading the charge for this fast-growing company and bringing a new light to how to really know your customer.
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