Player FMアプリでオフラインにしPlayer FMう!
User Journey Management - A Conversation with CEO Jochem van der Veer
Manage episode 349950407 series 2816966
Description
A business is creating value for its customers. But to do that effectively, you need your whole organization aligned in creating and maintaining an excellent user experience. Having a journey-led organization allows you to have one common denominator for all teams to understand what are the priorities from the user perspective. In this episode, Kyle and Jochem discuss the benefits of being journey-led, the tools to get there, and so much more!
Jochem van der Veer
As Co-Founder & CEO of TheyDo, the customer journey management solution for enterprises, Jochem van der Veer is pushing the boundaries of modern CX management, enabling true cross-team collaboration in today’s increasingly virtual world.
Having worked in interaction and UX design for 10+ years, Jochem is well-versed in the power of truly walking in your customer’s shoes and passionate about helping companies transform towards a customer-centric way of working. His latest SaaS venture, TheyDo, is a platform that enables companies to visualize, standardize, and scale journey management so that their business goals align with customer needs.
Links from the Show
Website: TheyDo
LinkedIn: https://www.linkedin.com/in/jochemvanderveer/
Book: Four Thousand Weeks
More by Kyle:
Follow Product by Design and Kyle on Twitter
Product by Design on Medium
Sign up for Kyle's Product Thinking Newsletter for more updates.
Like our podcast, consider Buying Us a Coffee
106 つのエピソード
Manage episode 349950407 series 2816966
Description
A business is creating value for its customers. But to do that effectively, you need your whole organization aligned in creating and maintaining an excellent user experience. Having a journey-led organization allows you to have one common denominator for all teams to understand what are the priorities from the user perspective. In this episode, Kyle and Jochem discuss the benefits of being journey-led, the tools to get there, and so much more!
Jochem van der Veer
As Co-Founder & CEO of TheyDo, the customer journey management solution for enterprises, Jochem van der Veer is pushing the boundaries of modern CX management, enabling true cross-team collaboration in today’s increasingly virtual world.
Having worked in interaction and UX design for 10+ years, Jochem is well-versed in the power of truly walking in your customer’s shoes and passionate about helping companies transform towards a customer-centric way of working. His latest SaaS venture, TheyDo, is a platform that enables companies to visualize, standardize, and scale journey management so that their business goals align with customer needs.
Links from the Show
Website: TheyDo
LinkedIn: https://www.linkedin.com/in/jochemvanderveer/
Book: Four Thousand Weeks
More by Kyle:
Follow Product by Design and Kyle on Twitter
Product by Design on Medium
Sign up for Kyle's Product Thinking Newsletter for more updates.
Like our podcast, consider Buying Us a Coffee
106 つのエピソード
Tutti gli episodi
×プレーヤーFMへようこそ!
Player FMは今からすぐに楽しめるために高品質のポッドキャストをウェブでスキャンしています。 これは最高のポッドキャストアプリで、Android、iPhone、そしてWebで動作します。 全ての端末で購読を同期するためにサインアップしてください。