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882: The Evolution of Luxury Hospitality as Seen Through 107 year old Halekulani
Manage episode 428137333 series 3560444
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Peter Shaindlin, COO of Halekulani Corporation, discusses the importance of providing an iconic experience for guests and how luxury hospitality has evolved over time. In this interview you’ll hear:
- Halekulani is a 107-year-old hotel with a rich history and tradition of hospitality.
- Luxury hospitality is about more than just the physical amenities; it's about creating a feeling and an emotional connection.
- Guests are looking for safe havens that provide respite from the craziness of the world.
- Halekulani offers two distinct experiences: the traditional luxury of Halekulani and the contemporary, accessible luxury of Ala Puna.
- Both Halekulani and Halepuna Waikiki place importance on human connection and delivering excellent service, but one is more traditional while the other more modern in its service approach.
- Shaindlin believes that luxury hotels should not lose their soulfulness and become purely transactional experiences.
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