83. [REPLAY] A "Recall 101 of Sorts" w/Jon Cox, Sr. Manager, Consumer Care at WellNess Pet

My Curious Colleague ~ CPG CX

Hello My Curious Colleagues—-It's SOCAP Sweeps Weeks...! Last week my guest was SOCAP member Stephanie Fritz of Callzilla (Ep82). And this week --As a thanks to SOCAP member Jon Cox 's leadership as CHAIRPERSON of SOCAP (Society of Consumer Affairs Professional), I've decided to post a [REPLAY] of his episode with me re: A Recall 101... of Sorts. (REPLAY is Ep 83]. ************************************ 🐕 My guest on the My Curious Colleague #Podcast this week is my colleague, Jon Cox – Senior Manager, Consumer Affairs | Marketing at the Wellness Pet Company. And he talks openly about a topic that may be uncomfortable 😰 for some to talk about – the “R” word. Yes, I’m referencing “R” for Recalls… 🤔 To quote Jon: “It’s not IF you’re going to have a recall, but WHEN you’ll have a recall”… And Jon chats openly on this topic and brings the details to us for a “Recall 101” on the podcast. Jon’s comments span from ones that are more expansive in scope & dollars to more simple things to remember… 👉🏻 THINK… Creatively resourcing “expanding and contracting staff”, report methodologies to consider, doc alignment, nourishment/hydration for the Team and when we’re back in the office --ensuring weekend badge access to the building…! Check out the rest in Jon’s episode (S3 Ep35) 🎧 out today. Jon is a dedicated Consumer Care Leader w/10+ years in his role and has contributed to the Consumer Care Industry with his leadership in the SOCAP International (Society of Consumer Affairs Professionals) industry group and currently serves as President on SOCAP’s Board of Directors. 💜 Jon’s volunteer organization shout out goes to House of Hope in Lowell, MA. houseofhopelowell.org So important… So… thank you Jon for joining me on S3 Ep35 – Full Episode out NOW on the My Curious Colleague podcast. and the REPLAY [Ep83]. A few Links in the comments below for your convenience… P.S. – Spotify has both the Audio and the Video available (Video via cell phone). #MyCuriousColleague #Consumercareleadership #recallevents #customerexperiencemanagement #CPGCX #caringdeeplyforyourconsumersandtheirpets #SOCAPinternational --- Send in a voice message: https://podcasters.spotify.com/pod/show/denise-venneri/message
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