Personalized learning at scale: How the L&D team behind Calvin Klein and Tommy Hilfiger customizes their learning programs

How To Make a Leader

Learning programs aren’t one-size-fits-all. How can we craft learning experiences that are authentic to each learner, no matter their role at the organization? In today's episode, we dive into how Sue Denning, the Senior Director of Global Talent Development for PVH Corporation— the company behind iconic brands Calvin Klein and Tommy Hilfiger—achieves just that.

PVH employs over 30,000 associates worldwide with a unique mix of office-based and deskless retail workers. Sue’s mission? To ensure all employees, from retail floor staff to middle managers, receive effective learning opportunities that meet them when and where they need it.

Sue reveals the innovative strategies PVH uses to reach their diverse workforce, from the microlearning techniques for retail staff to the dynamic “Manager Studio” program that's redefining what it means for managers to lead effectively. Discover how Sue's team navigates the challenge of engaging all of their employees worldwide through change agility and resilience, making learning not just possible but impactful for everyone.

For more from Sue Denning watch the full How to Make a Leader live interview.

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In this episode, you’ll learn:
How PVH tailors their programs to meet learners at every stage of their learning journey, whether in-office or on the retail floor.
Why microlearning is effective in providing managers with resources to facilitate on-the-job training and peer-led learning sessions.
How to ensure people managers have the right tools for success in their management journey.
Why establishing a clear, consistent understanding of managerial roles and responsibilities is crucial for effective leadership at every level of the organization.
How to integrate learning technologies with broader HR systems to enhance learner personalization and engagement.
How to develop a multi-faceted approach to measure the effectiveness of your learning programs.

Things to listen for:
01:40 Understanding the structure and scale of PVH’s learning programs​​.
09:31 The evolution and impact of PVH’s “Manager Studio” program.
13:52 Enhancing customized learner experience through technology and integration​.
15:59 Understanding PVH’s metrics for measuring success and business impact of learning programs​​.
17:51 The challenges and strategies behind global onboarding​​.
18:22 Striking a balance between self-guided learning and company training​​.