Revolutionize Your Customer Success with Generative AI

CSM Practice - The Customer Success Podcast

Dive into the world of innovative Customer Success strategies with Samuel Cummings III, founder of Dataplant, as he shares groundbreaking insights on scaling operations using generative AI. Discover practical tips, the importance of embracing innovation, and valuable guidance for enhancing customer outcomes.
Key highlights:

• Samuel Cummings III shares pioneering strategies for scaling Customer Success using generative AI.
• The importance of taking risks and experimenting with new technologies for competitive advantage in Customer Success.
• Practical guidance on leveraging generative AI for enhanced customer outcomes at scale, transforming Customer Success strategies.

About the guest:
Samuel Cummings III, former Head of Data Science at Gainsight, specializes in implementing predictive analytics for Customer Success Management globally. Now a Director of Implementation, he leverages over a decade of experience to guide customers in data-driven decision-making and building successful hiring programs.
🔗 You may connect with Samuel via LinkedIn: https://www.linkedin.com/in/samuelj314/

Watch the full episode here: https://youtu.be/apM3FOfrc_I
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Additional Resources:
🎥 Watch: Revolutionize Your Customer Success with Generative AI
🎥 Watch: From Good to Great - Elevating Your CSM Customer Conversations with AI
🎥 Watch: Leveraging DIGITAL Customer EXPERIENCE and High Touch

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Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:
1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here
2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here
3. Build Your CS Strategy — If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here
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章

1. Intro (00:00:00)

2. Challenges (00:02:25)

3. Customer Shift (00:05:07)

4. Internal Changes (00:08:55)

5. Perception Shift (00:11:42)

6. Opportunity Recognition (00:13:49)

7. Sentiment Automation (00:15:29)

8. GenAI Use Cases (00:18:00)

9. Knowledge Creation (00:20:43)

10. Future GenAI (00:26:31)