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From RETAIL to CUSTOMER SUCCESS: Career Change
Manage episode 358960461 series 3460873
コンテンツは Irit Eizips & CSM Practice, Irit Eizips, and CSM Practice によって提供されます。エピソード、グラフィック、ポッドキャストの説明を含むすべてのポッドキャスト コンテンツは、Irit Eizips & CSM Practice, Irit Eizips, and CSM Practice またはそのポッドキャスト プラットフォーム パートナーによって直接アップロードされ、提供されます。誰かがあなたの著作権で保護された作品をあなたの許可なく使用していると思われる場合は、ここで概説されているプロセスに従うことができますhttps://ja.player.fm/legal。
With an impressive background in luxury and heritage retail, Jennifer Yoder decided to transition into the world of software as a Customer Success Manager at Crave Retail. There is so much to learn from her insights about retail and Customer Success.
In this podcast episode, Jennifer explains how Customer Success is manifested in retail and how these practices can be applied to a SaaS or a software company.
According to Jennifer, Customer Success exists in retail and emphasizes that SaaS companies can leverage the soft skills gained from luxury retail.
Watch this episode, Irit asks Jennifer about:
- Transferable skills, experience, and methodologies
- How much information is needed about the client, and how to acquire it
- The importance of cross-functionally in these environments
- Courses, tools and other resources that will come in handy
This episode is a comprehensive resource for retail professionals looking to transition into Customer Success.
Listen to the full podcast episode now!
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Additional Resources:
📑 Blog: Customer Success Career Development:
https://bit.ly/3OZzHcA
🎥 Video: Steps in Hiring the Right CSM (Customer Success Manager)
https://youtu.be/yvkihrENs28
🎥 Video: Hiring a First-Time Customer Success Manager
https://youtu.be/-dOY0FYqjpY
🎥 Video: 2021 Customer Success Manager Salary Trends
https://youtu.be/6mtxTuDGfNE
⏬ Download this Infographic: Four Key CSM Role Profiles you want to hire for!
https://bit.ly/4bUoxjc
⏬ Infographic: The 10 Skills of Highly Effective CSMs
https://bit.ly/4bWyWLe
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Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:
1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here
2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here
3. Work With Our Team Privately —
If you are an executive working for a tech company, and you would like to work with our team to take your go-to-market growth strategy from ordinary to extraordinary using customer success methodologies … Just submit the 'Contact Us' form … let us know what are the key challenges you have working with clients, what you’d like us to work on together, and we’ll send you more details. Click Here
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📌 Visit our Website - CSM Practice
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