COVID-19’s Impact on Financial Institution Customers

CapTech Trends

CapTech Customer Experience (CX) researchers explore the findings of two recently conducted CapTech survey studies to understand the impacts of COVID-19 on financial services customers. This research provides insights into customers’ financial decisions, attitudes toward future habits, and perception of their financial institution’s response to the pandemic. Our speakers share key insights and recommendations to help financial institutions better engage with customers and identify opportunities in our “new normal” environment.