Service Department Communication

Beyond the Wrench

Chris Craig, the Fixed Operations Content Owner from RockED, is back to talk about service department communication. In this episode, he dives into the current state of the automotive industry, gives various management and communication advice on how to support shop staff, and shares great tips for service advisors.
View the video podcast on YouTube
About Our Guest:
Chris Craig
Fixed Operations Content Owner, RockED
Follow Craig on Social Media
Chris’ last episode: Making Your Service Advisors a Priority ft. Chris Craig
Sponsor:
Jasper Engines & Transmissions
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
[e-mail] | 608.716.2122
WrenchWay Resources:
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:

• Facebook
• Instagram
• Twitter
• LinkedIn
• YouTube
• TikTok

章

1. Service Department Communication (00:00:00)

2. About Craig - Updates (00:01:54)

3. Management Styles (00:14:22)

4. “Leading Your Team from the Front” (00:23:29)

5. Technician & Advisor Relationship (00:32:53)

6. Leadership Mistakes (00:44:33)

7. Advisors Setting the Tone (00:51:30)