Inside The COO Role: A Deep Dive with Charlene Chen, Co-Founder of Operations Nation

40 Minute Mentor

"When you’re aligned on vision, values and strategic direction, you can achieve anything…”

In this week’s bite-sized startup mentorship episode, we’re joined by Charlene Chen, JBM Board Advisor, COO of AZA Finance and Co-Founder of Operations Nation.

Charlene is not only a brilliant COO, but also happens to be our very first 40 Minute Mentor guest, back when we started the podcast in 2019.

In today’s episode, you’ll learn more about:

➡️ Charlene’s squiggly career to COO [01:06]

➡️ A full overview of the COO role [03:27]

➡️ The evolution and expansion of the COO role [07:05]

➡️ The essential skills any COO needs [09:26]
➡️ Making the leap from Head of Ops to COO [14:04]

➡️ Common challenges COOs face [16:16]

➡️ Building effective relationships across the C-Suite [22:13]

➡️ Resources any aspiring COO should check out [26:20]

⛳ Helpful links:

➡️ Connect with Charlene: https://www.linkedin.com/in/charlenechen/

➡️ Find out more about Operations Nation: https://operationsnation.com/

➡️ Check out this year’s Ops Fest: https://operationsnation.com/events/international-ops-fest ➡️ Secure your seat at the annual cONference: https://lu.ma/cONference2023

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