Episode 50 - How can a CRM solutions assists with customer service and support?
Manage episode 427367741 series 3508425
We're excited to welcome back the wonderful Mandy Allen from CRM Insight! This time, we're talking about how a CRM can help businesses quickly resolve customer issues. With a CRM, the support teams can easily access a customer’s history, preferences, and past interactions, leading to faster issue resolution and a more personalized experience.
I'll also be covering some of the most common mistakes organizations make when using a CRM. These errors can lead to data leaks, misuse, and leave the company vulnerable to reputational damage and potential lawsuits. Stay tuned for some valuable insights!
#gdpr #dataprotection #crm #customerservice #customersupport #support #helpdesk #damage #dataleakage
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