Productivity Tips From Incredibly Busy People
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- Clear communication is crucial. Leading remote teams is hard enough but during a crisis it can become much more difficult. Clear communication is crucial. And it should use multiple means including phone, video call, email, chat and other methods (e.g. posting to an Intranet, etc). Be crisp, simple and when necessary repeat your communication. Now’s not the time for you, as their leader, to go dark.
- Be decisive. Employees hate it when leadership waffles or is unable to make decisions. In a crisis try to be decisive to mitigate doubts your staff may have. Make a decision, explain it, and move on. If it was the wrong decision, adjust.
- Be understanding. Your employees are probably feeling very unsettled. Their spouses may be very nervous. Their budgets may be tighter now. Maybe they were able to get stocked up, maybe they weren’t. Maybe they panicked and overspent and now are going to maybe miss their rent payment. Be understanding if they are a little distracted.
- It’s about more than mission accomplishment. When speaking with staff resist the urge to limit your conversation to work related topics (e.g. do you have enough to do your job, or how is it going working remote). Sure, asking those work related questions is important, but don’t stop there. These are uncertain times. Ask your staff if they have enough food. If their families are holding up. Have an interest in their total well being – not just their work status. And it should be more than lip-service. Actually care about them and show it (if you don’t, already, you shouldn’t be in charge, btw).
- For example, instead of asking “Is everything ok at home?” ask “Are you caring for anyone who’s at risk?” “Do you have enough food and supplies?” They may not want to tell you they are more concerned or may be embarrassed.
- You may have a dedicated office, but your staff may not – be ok with that. I have a lot of young employees who work for me. First job out of college type folks. Many still live with their parents and/or have young families. They live in 2 bedroom apartments. They have a few kids, etc. They may not want to turn their camera on because they are embarrassed by the chaos of their lives. They may have some background noise. Be ok with all of that, as best you can.
- Consider daily or weekly stand ups to keep folks more connected. This will vary based on your specific business circumstances, but consider holding more frequent meetings with your now-remote team. This will help keep your staff connected and feel less distant.
- Don’t forget to take care of yourself. Chances are you have a boss too. Don’t be unwilling to voice your concerns to your boss and ask for help if needed. If she/he is a good leader they will be ready and willing to assist.
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