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CXM Evangelist

Peter Rehnke

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We talk about the future of customer experience management and how it can impact your business. You will learn valuable tips and strategies to help you improve your CXM efforts.
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show series
 
Robert and Holly talk about starting off a new year slowly (6:23): why it might be important (7:32), some practical ideas for being proactive (13:23), and some tools to keep for along the way (27:08). Things we mention in this episode/other resources: - Ruth Haley Barton’s Embracing Rhythms of Work and Rest: From Sabbath to Sabbatical and Back Agai…
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Content warning: this episode contains mentions of suicide, miscarriage, and loss. This week we’re joined by Dr. Mary Cail, author of Dementia and the Church: Memory, Care, and Inclusion and Alzheimer's: A Crash Course for Friends and Relatives. She explains why the church’s role can be so important in caring for those impacted by dementia, some ba…
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This week Dr. Becky Bell Scott joins us to talk about integrating behavioral health into primary care settings. Dr. Scott is the Program Director for Social Work in Primary Care Programs at Baylor University. Things we mention in this episode/other resources: - the Hogg Foundation for Mental Health - Collaborative Family Healthcare Association - th…
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This week we’re joined by Aureila Dávila Pratt: pastor, social work graduate, and author of A Brown Girl's Epiphany: Reclaim Your Intuition and Step into Your Power. We talk about stepping out of harmful paradigms and stepping into helpful ones. Things we mention in this episode/other resources: - CXMH ep. 41 - Putting the Revolution Back In Racial…
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This week, Holly interviews Robert! We talk about how we define adolescence, why it’s such an important time of life, and three specific shifts in our understanding that can be helpful when working with adolescents. This one’s for the parents, teachers, youth workers, therapists, and more! Things we mention in this episode/other resources: - Age Of…
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Our favorite epidemiologist, Dr. Emily Smith, returns to the show this week for the first time since November 2020! She talks with us about her new book, The Science of the Good Samaritan: Thinking Bigger about Loving Our Neighbors. Things we mention in this episode/other resources: - CXMH ep. 116 - Loving Your Neighbor During a Pandemic (feat. Dr.…
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This week Kayla Craig returns (having previously been on episode 134) to talk about her new book, Every Season Sacred: Reflections, Prayers, and Invitations to Nourish Your Soul and Nurture Your Family throughout the Year . We talk about praying with your kids, finding what works, how seasons shape us, and more. Kayla is the creator of Liturgies fo…
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To kick off season 8, we’re joined by Dr. Merideth Hite Estevez. Dr. Estevez talks to us about using creativity to reconnect with spirituality, recovering from burnout, and why inspiration should replace shame as the basis of education. Dr. Estevez is a professional oboist, founder of The Artists Joy, and author of The Artist's Joy: A Guide to Gett…
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Robert and Holly return to kick off Season 8 of CXMH! Things we mention in this episode/other resources: - CXMH ep. Recast - Getting the Rest You Actually Need (feat. Dr. Saundra Dalton-Smith) - CXMH ep. 168 - Our Teens are Sleep-Deprived (& It's Hurting Their Mental Health) (feat. Lisa L. Lewis) - CXMH ep. 169 - Enneagram Stances, Balance, & Movin…
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Did you know that the use of AI has the potential to significantly accelerate and reduce the cost of drug discovery? In the race to develop new drugs and vaccines, AI is proving to be a game-changer. By accelerating the drug discovery process, reducing costs, and enabling the development of more effective treatments, AI is helping to revolutionize …
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On this episode of CXM Evangelist, we explore the fascinating topic of longevity and the potential for extending human lifespan through the convergence of various technologies. With advancements in AI, biotechnology, and nanotechnology, the possibilities for extending healthy human lifespan are endless. The implications of this are far-reaching, fr…
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Welcome to this episode of CXM Evangelist, where we explore the fascinating world of false negative and false positive results in AI and machine learning. With the increasing prevalence of algorithms in various industries, from healthcare to finance to transportation, it's important to understand the benefits and limitations of these powerful tools…
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Currently, everyone is talking about AI and deep learning, but what is behind it and how do neural networks work exactly? In this episode of the CXM Evangelist podcast, we dive into the fascinating world of artificial intelligence and explore how neural networks are transforming the game. From image recognition to natural language processing, neura…
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Are traditional content management systems pushing their limits? In this episode, we explore the rise of headless CMS and why businesses are turning to them for flexibility and scalability. From the increasing number of channels and devices to the need for easily integrated systems, we discuss the benefits of headless CMS and how they fit into mode…
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In today's episode, we're discussing the future of business with a focus on exponential organizations, or ExOs. ExOs are organizations that have harnessed the power of exponential technologies to grow and scale at an unprecedented rate. As we live in an exponential age, where technological advancements are happening at an unprecedented pace, busine…
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In today's episode, we're diving into the future of retail and how IoT-enhanced smart shelves and personalized recommendations are revolutionizing the industry. Retailers are increasingly turning to IoT devices to provide a more personalized and seamless shopping experience. With the help of AI algorithms and smart shelves equipped with sensors and…
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In this podcast episode, we explore the latest developments in the metaverse, a virtual world that has the potential to revolutionize the advertising industry. We take a closer look at Zaha Hadid Architects' new metaverse project called Metrotopia, which was recently showcased at the Venice Biennale exhibition. Created in collaboration with Unreal …
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Are you tired of feeling disconnected from the content you consume? In the age of information overload, it can be challenging to find content that resonates with us on an emotional level. That's where Personalized Emotional Content comes in. On this episode of CXM Evangelist, we explore how algorithms are changing the game of emotional intelligence…
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Today, we're diving into the exciting world of quantum computing and its potential to revolutionize artificial intelligence. As businesses continue to invest in AI, quantum computing is poised to take the technology to new heights. With its ability to process vast amounts of data and solve problems that classical computers simply can't handle, quan…
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Discover the top 5 AI solutions for recruiting in 2023. In this episode of CXM Evangelist, we explore how AI is changing the recruiting landscape and streamlining the hiring process. Learn about Textio, Ideal, Entelo, SmartRecruiters, and HiringSolved, and how they can help you attract a diverse pool of candidates, screen resumes, and automate many…
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In this episode, we explore the potential impact of artificial intelligence on education. While AI can automate many of the tasks traditionally performed by teachers, it also has the potential to provide individualized attention and feedback to students, making learning more engaging and effective. The symbiotic relationship between AI and human te…
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Technology is becoming increasingly integrated into our lives. We use it to stay connected with friends and family, to stay informed about the world around us, and to get things done more efficiently. But what if technology could become so seamlessly integrated into our lives that we didn't even notice it anymore? That's the vision of the demateria…
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Are you afraid that AI will eradicate your job? Let me tell you why humanity should work on new social contracts and how the three “R”s can transform the human workforce. It is important to consider the future of work and the potential social problems that may arise. To address these issues, a new social contract may be needed to redefine human's f…
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DAO technology enables a new way of organizing and collaborating. Decentralized Autonomous Organizations (DAOs) are a revolutionary approach to organization and collaboration that operate without the need for central authority. Instead, they're run by code on blockchains and governed by their members, who have voting power proportional to their sta…
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We (Robert & Holly) reflect on Season 7, what we’ve learned over the past year (from the show and our lives), and look ahead to the summer. Things we mention in this episode/other resources: - Check out all the episodes from Season 7 and beyond on our episodes page! - specific episodes we mention (in order of mention): - CXMH ep. 170 - Felt Safety,…
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Did you hear about predictive hyper-personalization? The advertising industry has always been about selling products, and until now, it has relied on catchy slogans and flashy ads to convince consumers to part with their hard-earned money. However, with the rise of AI-led hyper-personalization, the advertising industry is on the cusp of a major shi…
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We’re closing out Season 7 with one of our favorite people! Therapist and author Aundi Kolber is back to talk about her new book, Strong like Water: Finding the Freedom, Safety, and Compassion to Move through Hard Things--and Experience True Flourishing. We talk about why feeling safe matters, what our window of tolerance is, how the idea of our co…
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The transformation economy is the next iteration of the experience economy. In the experience economy, businesses offer customers an experience, like Starbucks offering a third place to live your life. The transformation economy takes this a step further - businesses offer customers not just an experience, but a transformational experience. When ex…
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