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On Episode 16 of the TID Water & Power Podcast we sit down with TID's Tracy Jones to discuss the District's customer service efforts.
When you think of TID, the first thing that comes to mind may be a bucket truck you see en route to restore power or a truck on a canal bank delivering water to our growers. But, your first actual interaction with TID, either by phone or out in the community is likely going to be with a Customer Service Representative. Each day, TID Customer Service Representatives have contact with hundreds of customers over the phone and in-person, process hundreds of payments and applications, and succeed at making even a dreaded “customer service call” an enjoyable experience.
On this episode we discuss the role of TID’s customer service team, the types of calls and interactions customer service reps have daily, and new initiatives that have been implemented to make the customer experience with TID even better.
Find out more about TID at https://www.TID.org/podcast.