How Much Does Poor Customer Service Cost? The Modern Tire Dealer Show podcast

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コンテンツは Modern Tire Dealer によって提供されます。エピソード、グラフィック、ポッドキャストの説明を含むすべてのポッドキャストコンテンツは、Modern Tire Dealer またはそのポッドキャストプラットフォームパートナーによって直接アップロードされ、提供されます。誰かがあなたの著作物をあなたの許可なく使用していると思われる場合は、ここで概説されているプロセスに従うことができますhttps://ja.player.fm/legal。

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The TechSurge: Deep Tech VC Podcast explores the frontiers of emerging tech, venture capital, and business. For entrepreneurs, investors, tech professionals, or anyone interested in where technology is headed next. Presented by Celesta Capital, and hosted by Founding Partners Nic Brathwaite, Michael Marks, and Sriram Viswanathan. Email feedback and show ideas to techsurge@celesta.vc. Join us as we examine the next major tech cycle, uncover emerging global tech hubs, and analyze where VC investment dollars are headed. Tune in to hear directly from Silicon Valley leaders, daring new founders, and visionary thinkers. Past guests on the podcast and TechSurge Live summits include Kara Swisher, Vinod Khosla, former PepsiCo CEO Indra Nooyi, Micron CEO Sanjay Mehrotra, and others. Each discussion delves into the intersection of technology advancement, market dynamics, and the founder journey, offering insights into the vast opportunities and complex challenges ahead. Episode topics include AI, data center transformation, blockchain, cyber security, healthcare innovation, VC investment trends, tips for first-time founders, and more. New episodes release every two weeks. Visit techsurgepodcast.com for more details and to sign up for our newsletter and other content!

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How Much Does Poor Customer Service Cost?

約 2 年前 23:09

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コンテンツは Modern Tire Dealer によって提供されます。エピソード、グラフィック、ポッドキャストの説明を含むすべてのポッドキャストコンテンツは、Modern Tire Dealer またはそのポッドキャストプラットフォームパートナーによって直接アップロードされ、提供されます。誰かがあなたの著作物をあなたの許可なく使用していると思われる場合は、ここで概説されているプロセスに従うことができますhttps://ja.player.fm/legal。

You’ve trained your team to be wholly focused on providing a superb customer experience for every person who walks in the door, but sometimes, things go awry. Whether it’s a customer who has to wait longer than expected, or a vehicle repair that wasn’t performed correctly, these missteps have a real cost. Randy O’Connor, principal and owner of Dealer 2 Dealer Development Group, says dealers can calculate the true cost of these mistakes, and then help their teams understand what the errors mean to the bottom line.

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114 つのエピソード

#Business #Modern Tire Dealer

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How Much Does Poor Customer Service Cost?

The Modern Tire Dealer Show

published 約 2 年前

シェア

MP3•エピソードのホーム

コンテンツは Modern Tire Dealer によって提供されます。エピソード、グラフィック、ポッドキャストの説明を含むすべてのポッドキャストコンテンツは、Modern Tire Dealer またはそのポッドキャストプラットフォームパートナーによって直接アップロードされ、提供されます。誰かがあなたの著作物をあなたの許可なく使用していると思われる場合は、ここで概説されているプロセスに従うことができますhttps://ja.player.fm/legal。

You’ve trained your team to be wholly focused on providing a superb customer experience for every person who walks in the door, but sometimes, things go awry. Whether it’s a customer who has to wait longer than expected, or a vehicle repair that wasn’t performed correctly, these missteps have a real cost. Randy O’Connor, principal and owner of Dealer 2 Dealer Development Group, says dealers can calculate the true cost of these mistakes, and then help their teams understand what the errors mean to the bottom line.

… continue reading

114 つのエピソード

#Business #Modern Tire Dealer

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1
How to Capture More Customers 21:04

約 3 日前21:04

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21:04

In this episode of The Modern Tire Dealer Show, Aubrey Amborn, director of sales for NetDriven, provides advice on how to keep up with customers' shopping preferences so you can capture more business.

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Bill Hanvey Talks Right to Repair Impact on Tire Industry 23:18

約 17 日前23:18

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23:18

The Right to Repair movement is gaining momentum, and its impact on independent tire dealers is more significant than ever. In this episode of The Modern Tire Dealer Show, Bill Hanvey, president and CEO of the Auto Care Association, breaks down the latest legislative updates, what’s at stake for tire dealers and how the industry can take action. Tune in to hear how these changes could affect your business and what you can do to stay ahead.…

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Tire Safety Basics From Kevin Rohlwing 36:40

4 weeks前36:40

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36:40

Following the rules of safety is the best way to ensure tire dealers send their personnel home and in good health at the end of every workday. But Kevin Rohlwing, chief technical officer for the Tire Industry Association, says taking safety seriously also benefits your customers. “It’s not just the health and safety of your employees. It’s the health and safety of your customers.” We cover some of the basics of safety in a retail tire dealership with Rohlwing on this episode of The Modern Tire Dealer Show. To boost your tire dealership’s safety knowledge even more, visit the TIA website to find the association’s full year schedule of training.…

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Editors Preview MTD's 2025 Facts Issue 20:44

6 weeks前20:44

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20:44

In this special episode of The Modern Tire Dealer Show, MTD's editors provide a preview of MTD's 2025 Facts Issue, our exclusive, comprehensive look at the U.S. tire industry.

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Why Spencer Carruthers Loves His Dealership's 'New Normal' 18:57

8 weeks前18:57

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18:57

Operational changes Spencer Carruthers made during COVID-19 have become the "new normal" at his dealership, West Bridgewater, Mass.-based Kenwood Tire - and he couldn't be happier. Find out why in this episode of The Modern Tire Dealer Show.

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'We Have an Infinite Mindset' 17:27

10 weeks前17:27

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17:27

In this episode of The Modern Tire Dealer Show, Logan Wilks, vice president of Albertville, Ala.-based Wilks Tire & Battery Service, discusses how having "an infinite mindset" helps his dealership overcome present-day challenges.

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Managing Family Businesses and Emerging Trends in the Tire Industry 25:42

12 weeks前25:42

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25:42

Join Larry Sutton, founder of RNR Tire Express, and Adam Sutton, CEO of RNR Tire Express, for an insightful conversation on this episode of The Modern Tire Dealer Show. This dynamic father-and-son duo shares their experiences navigating the challenges and rewards of working together in a family business. They also discuss how RNR Tire Express stays ahead in the ever-evolving tire industry, offering valuable lessons for dealers and industry professionals alike.…

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A Tire Dealer of the Year Who Isn’t Afraid to Change 30:57

15 weeks前30:57

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30:57

Beth Barron is Modern Tire Dealer’s reigning Tire Dealer of the Year. And in the 30-plus years she’s been working at Chabill’s Tire & Auto Service, the business has undergone plenty of changes. Barron isn’t afraid of change, and shares four key decisions that have helped propel Chabill’s Tire & Auto Service into a more profitable and efficient operation. Learn from her award-winning style on this episode of The Modern Tire Dealer Show.…

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What a Second Trump Presidency Means for Tire Dealers 17:24

16 weeks前17:24

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17:24

In this special, post-election episode of The Modern Tire Dealer Show, Roy Littlefield IV, vice president of government affairs for the Tire Industry Association, explains how a second Donald Trump presidency could impact independent tire dealers.

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Navigating Tire Industry Disruptions 31:45

18 weeks前31:45

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31:45

The tire industry seems to be full of disruptions. Randy O’Connor, owner and principal of D2D Development Group, says for the most part disruptions in the tire industry have leveled out. However, there are many things tire dealers can do now to help them get through industry disruptions. O’Connor touches on this and more in the latest episode of the Modern Tire Deale Show.…

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Answers to Frequently Asked TPMS Questions 14:19

20 weeks前14:19

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14:19

Sponsored Podcast: In this special episode of The Modern Tire Dealer Show, John Amato, director of training for Autel, answers frequently asked questions about how tire dealers can maximize TPMS profit potential.

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The 'Chick-Fil-A' of Tire Retail 20:14

22 weeks前20:14

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20:14

David Gray wants his company, Gray's Tire & Service Center, to be "the Chick-Fil-A" of tire dealerships. He explains why in this episode of The Modern Tire Dealer Show.

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Why Joe Tomarchio Thinks Private Equity Is Good for Independent Tire Dealers 31:45

24 weeks前31:45

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31:45

Joe Tomarchio, the man who helped Monro Inc. more than triple in size through 60-plus acquisition deals, doesn’t think tire dealers should fear the growing interest of private equity in the tire industry. He explains the positives he sees for independent tire dealers as they face new competitors, and new buyers in the market. Join Tomarchio for this exclusive conversation, and learn what he’s doing in retirement, on The Modern Tire Dealer Show. (Hint: he’s not really retired. He’s just slowing down from 90 mph to about 70 mph.)…

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Joe Tomarchio Offers Tough Love for the Tire Industry 33:47

26 weeks前33:47

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33:47

There’s a lot that can be said about Joe Tomarchio. A co-founder of the Mr. Tire store chain that he and his brother sold to Monro Inc. in 2004, he has spent more than 50 years in the tire industry. He has fine-tuned his retail strategy after also leading more than 1,100 tire and automotive service locations in 27 states for Monro. He sees things as black and white — and that includes everything from the importance of human capital and paying employees well to charging customers appropriately and operating profitably. (He says tire dealers always know prices, but they don’t know their own value.) Tune into this episode of The Modern Tire Dealer Show for a pep talk, and some tough love, from Tomarchio.…

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Choosing the Right Vendor for Your Dealership 11:59

28 weeks前11:59

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11:59

Finding the right vendor is crucial to the success of an independent tire dealership. In this episode of the Modern Tire Dealer Show, Steve Kruse, co-owner of Mitchem Tire Co., a four-location dealership in Springfield, Mo., shares insights on the importance of vendor relationships and how to identify the right partners for your business model.…

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