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Chris Risdon on Service Design
Manage episode 436115175 series 2485252
Chris Risdon is a Senior Staff Designer at eBay. Chris describes himself as an interaction designer that tends to look through a service design lens. Alongside his co-author Patrick Quattlebaum, Chris wrote Orchestrating Experiences, which is an excellent guide to the practice of service design. In this conversation, we unpack service design: what it is, how it benefits organizations, and how it might be changing in light of new technologies like AI.
See full show notes at:
https://theinformed.life/2024/08/25/episode-147-chris-risdon/
章
1. Chris Risdon on Service Design (00:00:00)
2. About Chris (00:01:29)
3. Explaining Service Design (00:03:41)
4. Channels and Touchpoints (00:08:31)
5. The Role of Service Designers in Organizations (00:17:00)
6. Service Design and Digital Products (00:21:38)
7. Service Design Evolving (00:29:28)
8. The Impact of AI on Service Design (00:34:17)
9. Closing (00:41:16)
149 つのエピソード
Manage episode 436115175 series 2485252
Chris Risdon is a Senior Staff Designer at eBay. Chris describes himself as an interaction designer that tends to look through a service design lens. Alongside his co-author Patrick Quattlebaum, Chris wrote Orchestrating Experiences, which is an excellent guide to the practice of service design. In this conversation, we unpack service design: what it is, how it benefits organizations, and how it might be changing in light of new technologies like AI.
See full show notes at:
https://theinformed.life/2024/08/25/episode-147-chris-risdon/
章
1. Chris Risdon on Service Design (00:00:00)
2. About Chris (00:01:29)
3. Explaining Service Design (00:03:41)
4. Channels and Touchpoints (00:08:31)
5. The Role of Service Designers in Organizations (00:17:00)
6. Service Design and Digital Products (00:21:38)
7. Service Design Evolving (00:29:28)
8. The Impact of AI on Service Design (00:34:17)
9. Closing (00:41:16)
149 つのエピソード
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