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This is the GSA Way Podcast Episode 8 - Dear Ruth
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In this episode, we dive into recent updates from GreenSquareAccord, beginning with a congratulatory nod to their new office and a wage increase for CEO Ruth Cooke—a move that may surprise many, given the ongoing struggles and failures within the organisation under her leadership. As residents face a cost of living crisis and deteriorating home conditions, GreenSquareAccord has moved into plush new offices, widening the gulf between provider and ‘customer’ and putting further strain on their ‘in it together’ narrative.
We address GreenSquareAccord’s latest unsuccessful attempt to shut down our support site, which provides a vital voice for affected residents and resources for navigating tenant rights. Additionally, we unpack the latest in a series of false harassment allegations aimed at silencing resident advocacy and highlight systemic issues within GreenSquareAccord’s practices.
In a new segment, we read and discuss letters to CEO Ruth Cooke from residents across GreenSquareAccord’s portfolio, exposing the widespread issues impacting residents’ daily lives. From excessive service charges to neglected maintenance, these accounts illustrate the scale of resident dissatisfaction and the urgent need for accountability and transparency within GreenSquareAccord.
Tune in for firsthand accounts and insights that reveal the reality of resident experiences—and explore what needs to change for tenants to receive the respect, safety, and service they deserve.
#GreenSquareAccord #HousingSector #HousingCrisis #ResidentRights #PropertyManagement #AffordableHousing #TransparencyMatters #HousingSector #TenantAdvocacy #UKHousing
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