Uncovering the Paradox: Exploring the Departure of Exceptional Employees from Supposedly 'Exceptional Cultures', by Jonathan H. Westover PhD

The HCL Review Podcast

Abstract: While companies spend significantly on hiring top talent, retaining high performers remains a challenge even in strong workplace cultures. This article explores common reasons talented employees leave seemingly positive company cultures and provides recommendations for improvement. It discusses how misalignment of organizational and individual values and priorities can create cognitive dissonance over time. Lack of growth opportunities and autonomy are also cited as major factors, with high performers needing new challenges and independence. Issues like opaque decision-making, inconsistent policies, and lack of work-life balance further undermine engagement. The article analyzes real examples where misalignment of priorities, lack of development pathways, micromanagement, unfair processes, and inflexible work policies drove away satisfied employees. It concludes that ongoing assessment of dissatisfaction drivers is needed to refine cultures and meet the evolving needs of all employees, including top performers, for long-term retention success.