53 - Focusing On Customer Experience with Mike Kirby of Lumina Solar

The DMV (Washington, DC | Maryland | Virginia) Business Show

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3y ago 1:11:13

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Mike Kirby is the CEO and Co-Founder of Lumina Solar with headquarters in Baltimore, Maryland! He was born and raised in North Baltimore County in Parkton, Maryland. Over the college summers while attending University of Delaware him and his friend started a driveway sealing business that did well and they learned a lot. After college graduation he went straight into the solar business working with various organizations until he started his own, Lumina Solar in 2018. In just three short years they have grown from $1MM in revenue to $17MM in 2020 to looking like 2021 is shaping up to be $37MM year, and a team of over 110 people and counting! Mike shares how their #1 focus is on their customer experience, so much so that they have hundreds of reviews that are all FIVE stars! He mentions the importance of being consistent, not daily or weekly or for a short period of time but over the long term - that is how you build relationships over time!

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