))
Notes from an on-site: Let the game come to you
Manage episode 444344213 series 3578812
コンテンツは Lifetime Value Media によって提供されます。エピソード、グラフィック、ポッドキャストの説明を含むすべてのポッドキャスト コンテンツは、Lifetime Value Media またはそのポッドキャスト プラットフォーム パートナーによって直接アップロードされ、提供されます。誰かがあなたの著作物をあなたの許可なく使用していると思われる場合は、ここで概説されているプロセスに従うことができますhttps://ja.player.fm/legal。
Episode 114: Dillon talked on an empathy panel - can you believe it?
Sign up for Lifetime Value's newsletter!: https://lifetimevalue.link/subscribe
⏱️ Timestamps:
00:00:00 - The misconception of hiring for empathy
00:00:32 - Welcome to the daily standup with Lifetime Value
00:01:35 - Spaghetti threads of customer success
00:02:25 - The empathy debate in customer success
00:03:40 - Turning empathy into actionable tactics
00:04:50 - The real value of curiosity over empathy
00:06:35 - Overcoming burnout and emotional detachment
00:08:50 - Avoiding emotional baggage with a third-person view
00:10:55 - Task orientation vs. building relationships
00:12:47 - Slow is fast: balancing efficiency with empathy
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe to the channel: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
Lifetime Value Media: https://www.lifetimevaluemedia.com
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
Mentioned in this episode:
And go listen to We F*cked Up So You Don't Have To with Stino and Melanie on the Lifetime Value Media Network, wherever you found this show!
100 つのエピソード
シェア
