Quality Control For What You Deliver To Your Clients (Part 1)

The Business Behind Small Business

39. Let's talk about quality control for what you are delivering to your clients! How do you make sure you are hitting the mark for your customers each and every time? In today's episode, Sevana and Tiffany talk about what and how to install quality control in your company along with software, systems, and tools they used themselves or would highly recommend for other business owners who are in the midst of trying to figure it out on their own.

References -

1. https://www.getfeedback.com/resources/cx/how-to-measure-the-5-dimensions-of-service-quality/

2. https://www.qualtrics.com/blog/how-to-measure-service-quality/

Famous Examples -

Verizon vs. Amazon

https://blog.happyfox.com/10-best-companies-customer-service/

Web Resources -

Monday.com

Wrike.com

AirTable

Zapier

Books -

Delivering Quality Service By Valerie Zeithaml, A. Parasuraman, and Leonard Berry

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About BBSB -

We are two business owners with two very different perspectives on building business, and the business behind that in order to achieve your goals. One of us built to sell, and will continue on the serial entrepreneur path, which means your focus and drive should include very particular tools and tips in order to achieve your goal. The other, is building a generational business, one that can go on long after she’s let go of the wheel. This type of business also requires very specific tools and platforms to achieve this goal. Both women have been successful in their own right, but in honesty - haven’t scratched the surface!

Sponsorship Opportunities -

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Website -

Check out our website!

https://www.thebusinessbehindsmallbusiness.com

Notice -

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Disclaimer -

We are NOT licensed financial experts, nor do we give financial advice. Anything we share with you here on our podcast, whether it be a personal experience or submission, or advice/tips that have worked for us, or that we believe would work for you should not be viewed as either financial, business, or tax advice. We ask for you to do your research, have open and honest conversations with your company’s own support providers and make decisions based upon that. Throughout this broadcast we will share our knowledge and give suggestions and hope you will receive them as part of your overall research to better your own company.