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"How to do business with people who bring you joy, OR More word of mouth referrals: developing lifelong customers & raving fans" with Matt Ward
Manage episode 330507723 series 3105338
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Today the Biz Bros chat with Matt Ward on how to do business with people, get more word of mouth referrals and in turn, develop lifelong customers!
In 2002 Matt began working with business owners through his digital marketing agency, inConcert Web Solutions, to improve their bottom line, gain more clients, and grow their respective businesses. He sold his agency in 2018 so that he could focus on helping businesses get more word of mouth referrals! He's the author of "MORE...Word of Mouth Referrals, Lifelong Customers & Raving Fans". His newest book, “The High-Five Effect: How To Do Business With People Who Bring You Joy” was released October 26th, 2021. Matt believes that creating deeper and more meaningful connections will result in more word of mouth referrals. He personally uses this philosophy in his own business.
Since 2002 Matt has spoken at hundreds of business events, seminars, trainings, conferences, and associations, including Score, The Better Business Bureau, The National Paving Expo, and the Vacation Rental Success Summit in Toronto, Canada. Matt is a professional member of the National Speakers Association and the host of the popular small business-centered podcast, The Mass Business Podcast!
To learn more about Matt and his work, check out his website: https://breakthrough-champion.com/
There's a lot unpacked in this podcast, stay tuned!
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