Hospitality Technology Trends: James Stuart on Revenue-Driving Innovations

The AI Business Leadership Podcast

Welcome to the AI Business Leadership Podcast, where we explore the growing impact of artificial intelligence across various industries. In this episode, host Laura Nelson, Head of Product at SolvedBy.AI, is joined by James Stewart, Head of Sales, to reflect on their recent experience at the B2B Hospitality Tech Expo and share insights of how AI is reshaping the hospitality industry.
Throughout the episode, Laura and James break down the latest trends they observed, from improving operational efficiency to enhancing customer experiences. They discuss real-world applications of AI, drawing from conversations with industry professionals—from executives at major hotel chains to data scientists—who are navigating the opportunities and challenges that AI presents to the sector.
Key topics:

• Optimizing capacity and space usage: How AI is helping businesses in hospitality increase profitability by maximizing occupancy and managing resources more effectively.
• Data-driven decision-making for workforce planning: Using AI to improve labour forecasting, ensuring the right staffing levels are maintained at all times, boosting both employee and customer satisfaction.
• AI and price optimization: Tailoring pricing strategies based on location, seasonality, and demand to drive revenue and improve margins.
• Innovative technology solutions: The role of AI in tracking footfall and managing queues through camera technology, helping businesses streamline operations and improve the customer journey.
• Leveraging data for business insights: How businesses can use workforce management systems, EPOS data, and other inputs to build accurate AI-driven forecasts, resulting in better decision-making and more efficient operations.

Whether you work in hospitality or are just interested in how AI is transforming the sector, this episode provides valuable insights and actionable takeaways. Tune in to learn how AI is shaping the future of hospitality and discover practical ways to stay competitive in today’s fast-evolving market.
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About AI Business Leadership Podcast:
We explore the intersection of artificial intelligence and business, speaking with industry leaders to uncover insights and strategies for leveraging AI to drive innovation and growth.
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