Episode 49: Coaching application

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5y ago 26:11

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In this episode, product manager Manjeet Singh talks about the new Coaching application on the Now Platform. Coaching helps you train service desk agents and other employees at critical moments in their job processes, with conditional automated virtual coaching right when they need it. This episode covers:

Roles: coach and trainee
The coaching process
Virtual coaching
Building coaching into a workflow
Integrating other ServiceNow capabilities

For more information, see:

Product Documentation: Coaching
Product Documentation: Coaching release notes

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