Are You Leadership Material? | #7 The Customer Success Hotline podcast

9d ago 21:36

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Getting promoted into leadership is still the ultimate goal for most. Kristi and Stino challenge the notion and, if you're still interested, tell you what to look out for.

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⏱️ Timestamps:

00:00 - A blonde debut

01:57 - Climbing the CS ladder

02:30 - Finding your “why” in leadership

04:00 - Managing expectations upfront

06:16 - Organizational philosophy on CS

08:01 - Asking for support as a leader

09:14 - Realistic targets and KPIs

11:43 - Knowing the team dynamics

13:28 - Investing in leadership development

16:08 - Product innovation and customer value

18:47 - Wrapping up 2024 and looking ahead

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💁‍♀️💁‍♂️ Connect with the hosts:

Kristi Faltorusso's LinkedIn: https://www.linkedin.com/in/kristiserrano/

Kristi's website: https://www.kristifaltorusso.com/

Stijn "Stino" Smet's LinkedIn: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/

Key topics: leadership, career journey, management, new leader, promotion

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