From Data Capture to Mental Health: Strategies for Trust and Safety with Heather Grunkemeier

Banking on Fraudology

Banking on Fraudology is presented by Unit21.

Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle. Configurable to your organization’s unique risk profile, Unit21 unifies data silos into a comprehensive, end-to-end solution that helps reduce the impact of financial crime on your organization and your customers.

Learn more about our sponsor, Unit21:

- See Unit21 in action https://www.unit21.ai/podcast

- Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/

- Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0

In this episode of Banking on Fraudology, host Hailey Windham sits down with Trust and Safety expert Heather Grunkemeier for a thought-provoking discussion on balancing data capture, trust and safety strategies, and mental health in high-pressure environments.

Heather offers valuable insights on mapping customer dissatisfaction, overcoming data challenges, and prioritizing well-being in demanding roles. Hailey further explores how these approaches can enhance fraud prevention efforts.

Join us to discover the intricate link between effective data analysis, strategic trust and safety practices, and the vital role of mental health in protecting our digital spaces. Don't miss this insightful conversation on making the internet safer and healthier for everyone.

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About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

Banking on Fraudology is part of the Fraudology Podcast Network.