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The Art of the Strategic Pause: Refining Your Client Journey in 2024
Manage episode 396948283 series 3356751
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In this episode Lindsay reflects on the challenges of 2023, where rapid pivots and reactive strategies were the norm, She took a hiatus for a few reasons. She stresses the significance of taking breaks and stepping away from your business. As cliché as it may sound, you cannot pour from an empty cup. Sharing personal experiences, she emphasizes the need to recharge, allowing creativity and clarity to flourish.
During a CEO day retreat, she delved deep into her business's essence, identifying three definitive ways we help clients create customer journeys: envisioning, developing, and refining. The struggle with the term "refining" led to a breakthrough, aligning with a client's perspective and clarifying our service offerings.
Entrepreneurs, especially high-level small business owners, often seek comprehensive services that go beyond the surface. She unveils the hours of data, analytics, and strategic thinking invested in crafting a seamless client journey – something not visible to the client but crucial for success.
Amidst yearly and quarterly planning sessions, don't forget to plan in a pause. Avoid burnout, recharge, and maintain the beauty of a well-thought-out customer journey.
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For more tips, connect with me on LinkedIn here: https://www.linkedin.com/in/lindsay-tramel-jones-fierceified/
Learn more about Fierceified Creative and Consulting at https://fierceified.agency/
Music Credit: Trust The Vibes by Vincent Tone
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