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Improving CX with Customer Feedback
Manage episode 298791649 series 2927093
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Debbie Akwara (CEO, Niche CX Group) joins us on our third episode to dive into how Zoho CRM has helped Niche Customer Experience Group, a customer success startup based out of Nigeria and West Africa with executing its customer-centric vision.
Niche Customer Experience Group is Nigeria and West Africa's first integrated boutique customer experience management service and solution provider. With a trio of businesses i.e. CX consulting, CX training and CX digital solutions, they work with organizations to help them; understand their customers better, build customer-centric capabilities and improve customer experience when customers buy, use or share their products/services.
Niche Customer Experience Group aims to grow West African businesses one customer experience at a time. Visit their website to know more.
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Host: Kassanndra M.R., Senior Product Marketer, Zoho CRM
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