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Season B - Ep. 3: Scott Salkin, SVP & GM at Gainsight Essentials, on Customer Success in SMBs
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Scott discusses the rise of Customer Success, Gainsight Essentials, its GTM strategy, and the most common mistakes by SMBs when it comes to CS.
BIO
Scott Salkin is SVP & GM, Gainsight Essentials at Gainsight. He is a seasoned entrepreneur, CEO, and senior B2B sales and marketing executive. Prior to joining Gainsight, Scott was the founder and CEO of Allbound, a B2B SaaS platform dedicated to helping businesses accelerate revenue through channel partners and ecosystems.
TIMESTAMPS
01:20 Scott's path to Gainsight
04:15 Rise of Customer Success
06:50 Changes in Customer Success
09:00 Gainsight Essentials
12:45 Essentials' GTM strategy vs the Gainsight's GTM
14:40 Customer Success KPIs for SMBs
17:10 Most common mistakes by SMBs
18:20 Vision for Gainsight Essentials
Season B is Sponsored by CELIGO, IPaaS for Mid-Market companies.
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