Navigating the New Normal: UPS & FedEx Demand Surcharge Explained

Parcel Perspectives with Glenn Gooding

In this episode of Parcel Perspectives, Glenn Gooding and Brett Haskins, COO of iDrive Logistics, dive into the sweeping changes set to reshape the shipping industry following the recent UPS and FedEx demand surcharge announcements. They break down how major carriers are shifting from temporary "peak season surcharges" to more permanent "demand surcharges," a response to growing e-commerce pressures and market demands. This change is critical for all shippers to understand as they prepare for future logistics and pricing strategies.

Key highlights include an expected rise in shipping costs for 2025, driven by fuel price increases and strategic changes from UPS, FedEx, and the US Postal Service. Glenn and Brett discuss the end of subsidized shipping, the impact of hyperinflation, and how brands can adjust pricing without losing their competitive edge. They also stress the importance of Q4, where efficient shipping and fulfillment are essential for customer acquisition and retention during the holiday season.

The episode offers practical tips for navigating the new demand surcharge landscape. Glenn and Brett highlight the importance of accurate demand forecasting, building strong relationships with carriers, and adopting multi-sourcing strategies to reduce reliance on a single carrier. Brett shares actionable insights on aligning operational strategies with carrier requirements, enhancing customer shopping experiences, and using expert advice to minimize the financial and operational impacts of these surcharges. This conversation equips listeners with the knowledge and tools needed to succeed in an ever-evolving shipping market.