74-Digital Transformation during and Post COVID-19


Manage episode 291823620 series 2922369
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Digital transformation is key during and post-COVID-19 enterprise resilience. COVID-19 forces the biggest acceleration in Digital Transformation. The world has changed post-COVID-19, and we all are going through it. The truth is it will keep changing, and we need to adapt to this, we need to transform our businesses, services to play our role in shaping the ‘new normal of the world – our world. I will start with my own experiences for digital transformation, what I have observed. before starting this, want to highlight the earlier session we had during April 2020 on COVID-19 Pandemic and acceleration of Digital Transformation

Last week, I went to the local hospital for my routine checkup. At the reception desk, where usually I have to present the ID card and get the queue number for consultancy, after all the process, the front office executive didn’t give me the token number. Which we use to get on each visit, and then based on this number, you are supposed to go to the concerned doctor’s room for consultancy. Instead of giving me the token she said, you have got it through the SMS, check your mobile number, and that was surprising to me, innovation

What you, me, and everyone is observing is that COVID-19 is the wake-up call and leaders have to stop talking the talk about digital transformation, and they have to start walking the walk. Digital transformation has always inspired everyone in the business and the consumer world; however, embracing the transformation has been tremendously slowed in some of the sectors, and in some of the sectors, it was reasonably acceptable. Now the old question, from where the value is coming? During or after business transformation is gone as the organizations started living and showing the results during COVID-19. Now is the time and requirement is so urgent, and those organizations who are not able to transform will become irrelevant and uncompetitive or maybe to put in write words, they will not be in the market.

You’ll Learn: The post-COVID-19 World is Digital
  1. A Personal experience
  2. How the post-COVID-19 World is Digital
  3. Four actions to take quickly
  4. What you need to to do, 90-Days Plan to Make It Happen

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