Unlocking Growth: The Real IT Care Transformation

Now That's IT: Stories of MSP Success

In this episode of Now That's IT: Stories of MSP Success, we dive deep into the remarkable growth story of Real IT Care, a thriving MSP based in Pennsylvania. Co-owners Zane Patalive and Kenny Steinbacher share how they transformed a nonprofit IT initiative into a flourishing business, navigating partner changes, adopting the Entrepreneurial Operating System (EOS), and embracing new strategies for growth.

Listen as Zane and Kenny discuss the pivotal moment when one of their founding partners retired, accelerating their decision-making and unlocking a 40% growth surge. Discover how EOS helped them streamline operations, build a stronger culture, and create a clear path forward for Real IT Care.

This episode is packed with valuable insights for MSP owners, executives, or anyone aspiring to build a successful MSP. You’ll learn:

• The critical role that EOS can play in scaling your business.
• How to maintain strong client relationships while navigating leadership changes.
• Strategies to foster a winning culture that retains top talent and drives growth.

Whether you're facing similar challenges or looking for a roadmap to take your MSP to the next level, this episode will leave you inspired and equipped with actionable takeaways.

Hosted by industry veterans, this podcast delves deep into the findings of the MSP Horizons Report, providing actionable insights to transform your IT business. Each episode features in-depth discussions with experts, thought leaders, and successful MSPs who share their experiences and strategies for navigating the ever-evolving landscape of managed services. Listen & Subscribe Wherever You Get Your Podcasts.

'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today.
Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew….. Now, that's it.
This podcast provides educational information about issues that may be relevant to information technology service providers.

Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice.

The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent.

Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and directors.

The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N-able related to any deliverables or timeframe.

All content is based on information available at the time of recording, and N-able has no obligation to update any forward-looking statements.

章

1. The Journey of Real IT Care (00:00:00)

2. Founding Real IT Care (00:05:16)

3. Navigating Challenges (00:14:07)

4. Building a Positive Work Environment (00:25:06)

5. Balancing Work, Family, and Growth (00:31:16)

6. Reflecting on Life's Transformative Moments (00:35:15)