MODERN ATHENAS Episode 32: Service With A Smile / The Theater Of Waiting MODERN ATHENAS podcast

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MODERN ATHENAS Episode 32: Service with a Smile / The Theater of Waiting

6+ y ago 1:05:30

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Debra Ginsberg knows most everyone assumes that if you are a waitress or waiter you are just passing through before you move onto a real career. But as Debra tells us in her book, waiting, being a waitress is a career. From details of a restaurant's nightly theatre, to personal moments of victory, and everything in between, Debra takes us into the world of the kitchen, the wait staff, management, and of course, the customer.
INDEX
0:00 Intro and Background of the Book
1:37 The Tip
7:33 Structure of the Kitchen
12:27 Waiting as a Profession
19:32 Mentors: Belinda
24:02 Relationship with the Chef
27:46 Customer Service
33:35 The Theater of Waiting
39:50 Debra’s Son, Blaze
44:31 Out of Context
48:43 Burnout
53:17 Debra Walks Away
58:16 Final Thoughts and Next Episode
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