Beyond the call with Jim Marshall

Minds on the Frontline Podcast

In this episode, we welcome Jim Marshall, co-founder and CEO of the 911 Training Institute (www.911training.net) and author of The Resilient 911 Professional. A licensed mental health professional, Jim has dedicated his career to supporting the well-being of 911 dispatchers and emergency telecommunicators. He has developed science-driven training programs to equip dispatchers with tools to handle high-stress crisis situations, including mental health and suicide calls. In our conversation, Jim shares his insights on overcoming the hidden challenges of this work, addressing harmful “core cognitions,” and building resilience. He emphasizes the importance of peer support, debunks the "tough it out" mentality, and provides actionable advice for those struggling with mental health. This episode offers both hope and practical strategies for resilience on the frontline of emergency response.

The Minds on the Frontline Podcast is brought to you by the Wayne State University Frontline Strong Together Program. The Minds on Frontline Podcast is designed to inform, educate, and entertain first responders, their families, and the public regarding the realities of frontline work-related mental health challenges.
NEED HELP NOW? If you are a frontline worker in Michigan or an immediate family member, experiencing any crisis - work-related, substance abuse, depression, relationships, finances, or any other, reach out by calling 1-833-34-STRONG or go to FST5.org for more information.
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