))
Phil Jeynes | Shifting attitudes towards protection: The importance of long-term, post-sale customer care
Manage episode 447804835 series 3496001
コンテンツは Legal & General によって提供されます。エピソード、グラフィック、ポッドキャストの説明を含むすべてのポッドキャスト コンテンツは、Legal & General またはそのポッドキャスト プラットフォーム パートナーによって直接アップロードされ、提供されます。誰かがあなたの著作物をあなたの許可なく使用していると思われる場合は、ここで概説されているプロセスに従うことができますhttps://ja.player.fm/legal。
In this episode of Just Covered, we meet Phil Jeynes, Director of Corporate Strategy at Reassured. Phil is a well-recognised and respected protection expert with more than 20 years’ experience. During our thoughtful chat, he reflects personally on the change he’s seen across the industry, particularly around emphasis for ongoing customer care and how training has evolved. He also talks about his health scare, with cancer, and the financial and emotional piece of mind that critical illness cover was able to offer him at an extremely challenging time.
This episode also covers:
· The evolution of protection sales, from sometimes aggressive and shocking tactics, to consultative and empathetic longer-term approaches.
· The importance of early and ongoing communication around protection policies to provide maximum benefit to the customer.
· The changing culture around accepting and discussing mental health issues and the financial and emotional burden of being either mentally or physically ill.
23 つのエピソード
シェア
