Customer Service vs. Customer Experience: Building Audience Engagement and Lasting Connections

Intentional Musicianship

Why do audiences come back to see you perform—not just once, but again and again? It’s more than just the music. It’s the connection you create, the way you engage, and how you make people feel like they’re part of something special.

In this episode of Intentional Musicianship, Jeff Price explores the difference between customer service—the specific actions you take during a performance—and customer experience, the lasting impression your audience takes away.

You’ll discover four actionable strategies to elevate your audience connection:

1. Welcoming and thanking your audience with intention.
2. Using eye contact and physical presence to create genuine engagement.
3. Guiding your audience through seamless transitions and storytelling.
4. Building relationships through post-show interactions.

Jeff also dives into the It Factor, the ability to connect authentically with your audience in a way that feels effortless and genuine. Spoiler: It’s not magic—it’s a skill you can cultivate.

Whether you’re a solo artist, part of a band, or leading an ensemble, this episode provides practical insights to turn every performance into a memorable experience.

#IntentionalMusicianship #BeyondExecution #MusicCommunication #PerformanceTips #AudienceEngagement #CustomerExperience #CustomerService #BuildingConnections #MusicalExpression #StagePresence #StorytellingInMusic #LivePerformance #MasteringTheStage #MusicianLife #MusicPerformance #MusicianTips #AudienceConnection #PerformWithPurpose #TheItFactor #PerformancePlanning #AudienceLoyalty

Some of the People/Products Mentioned (Non-sponsored):

• Aubrey Bergauer
• Run it Like a Business
• Clay Cooper
• Produced by Red House Productions

Welcome to Intentional Musicianship!

The Intentional Musicianship podcast, hosted by Jeff Price, is designed for musicians who aim to elevate their performance on multiple levels. This isn't your average "how to play better" show. We go beyond technique to focus on improving your stage presence, musical storytelling, audience communication, and breaking genre norms to form a deeper connection with your audience. Whether you're an amateur, a seasoned professional, or a music educator, our goal is to help you achieve a greater return on your performance investment. This could range from building a more committed fanbase to increasing merchandise sales. We utilize an adult learning model, so we assume you already have a foundation in performance and aim to refine and innovate on your existing skills. The ultimate goal? To create unforgettable experiences that not only entertain but engage your audience on a deeper level. The call to action is to foster community, encourage engagement, and provide actionable insights, all of which can be further explored at intentionalmusicianship.com.