144. How To Harness AI In Business: On Risk, Responsibility & Resilience / Elliott Young

In Conversation with Nathalie Nahai

This week, I’m speaking with Elliott Young, the Chief Technology Officer at Dell Technologies for EMEA, whose role focuses on supporting chief experience officers in leveraging Generative AI for business results. Having been a pilot, a solutions architect, and a consultant, he now leads the development of cutting-edge AI and multicloud strategies to drive digital transformation across industries.

With a focus on simplifying AI and cloud adoption within business transformations, Elliott and his team work to help companies of all sizes - from large enterprises to mid-sized organisations - not only to optimise and create a competitive advantage with Generative AI, but also to develop entirely new business models that embrace this technology.

With all of the conferences I’ve had the privilege of speaking at this year, exploring the complex place at which promise and perils of AI meet the hopes and fears of humanity, I was excited to have this opportunity to dig into some of the business challenges and applications that AI offers us in this moment.

I’m also delighted to say that I’ll be speaking on a panel at Dell Technologies Forum in London, on the 26th November, and I’d love it if you’d join me.

If you’re curious about innovation and the role AI plays in driving technological advancements, or you want to learn more about how AI-integrated solutions can reveal deeper insights from data, enhance productivity and inspire new ways of doing business, this is for you.

Join me in London on Tuesday the 26th November, where I’ll be bringing a humanistic perspective as to how we can harness AI in a way that enriches and supports our individual and collective agency, wellbeing and the flourishing of healthy organisational cultures.

The link to register is in the shownotes below: https://bit.ly/DTF_NN

SUMMARY

In this conversation, we explore the intersection of emerging technologies, particularly generative AI, and its implications for society, business, and governance. We discuss the rapid advancements in technology showcased at Gitex and the responsibilities of businesses in implementing these technologies responsibly, as well as the challenges of keeping up with the pace of change, ensuring oversight in complex systems, and navigating the Gartner hype cycle. As well as practical strategies organisations can adopt to effectively integrate AI into their operations, we also discuss the transformative potential of generative AI across various sectors, particularly healthcare, from the integration of AI in existing systems, to the role of robotic process automation, and the importance of resilience in digital infrastructures.

KEY THEMES

• Generative AI is reshaping how we think about technology and its applications.

• Emerging technologies can enable communities to leapfrog traditional infrastructures.

• The role of businesses in responsible tech is crucial for societal impact.

• Organisations must prioritize ongoing education about AI for their employees.

• Trusting employees with access to AI tools can foster innovation.

• The Gartner hype cycle illustrates the fluctuating expectations of AI technologies.

• Implementing 'hero AI' can demonstrate the potential of generative AI to employees.

• Oversight mechanisms are necessary to ensure responsible AI usage.

• Robotic process automation serves as a bridge for AI integration.

• Organisations need robust backup plans for digital failures.

• AI agents will transform job roles and responsibilities.

WEBSITES

https://bit.ly/DTF_NN

BOOKS & OTHER RESOURCES

https://www.gitex.com/

MUSIC

https://nathalienahai.hearnow.com/

CHAPTERS

00:00 Emerging Technologies at Gitex

03:10 The Global Human Psyche and AI

06:04 Generative AI: Opportunities and Challenges

08:55 Business Responsibilities in Tech

11:45 Oversight and Transparency in AI

15:08 The Hype Cycle of Generative AI

18:00 Implementing AI in Organisations

23:47 Exploring Generative AI in Business Processes

30:03 The Role of AI in Crisis Management

35:14 Navigating the Future of Work with AI

41:40 Harnessing AI for Societal Benefits