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09: Client Management
Manage episode 340614168 series 3392995
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Client management
Is the client always right?
Should you go above and beyond to keep your clients happy? Is it ever OK to fire a client?
“You need to treat yourself like a business not just someone with a laptop. Once you switch your mindset, you will be more confident and the decisions will be easier.”
- Rachel Kurzyp
Topics discussed in this episode:
- What is Client Management?
- What skills are key and when does mindset matter?
- The processes you should put in place to make the work go smoothly.
- Who are nightmare clients and how do we decide if they are worth the hassle?
- Should you ever fire a client? And how to handle this delicate situation.
- How to create a dream and nightmare client persona.
- Our client stories and our practical tips for successful client management.
“So many of us, particularly when we first starting out, we might not have a lot experience leading, or being the boss, or being a manger...so we default to the employee / employer style relationship. So there’s an unequal distribution of power and the client becomes like a tyrant. But you need an equal level of power so you can contribute your best work.”
- Sophia Colquhoun
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Speak soon,
Rachel + Sophia
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