Increasing Resilience, Profitability, and Sustainability in the Banking Industry - Futurum Tech Podcast The Intelligent Enterprise Industry Series

Futurum Tech Webcast

This episode of the Futurum Tech Podcast - Interview Series is the tenth and final installment of our Intelligent Enterprise Industry Series — done in partnership with SAP. I welcomed Dr. Betty Moon, an executive advisor for the banking and capital markets industry at SAP to discuss how she is working with enterprise organizations during this time of turmoil to further their intelligent enterprise story. are helping organizations focus on furthering their intelligent enterprise story.

The Interconnected Bank

SAP recently partnered with Oxford Economics to conduct a research study to identify how an interconnected mindset impacts organizations. Banks and other financial institutions are no stranger to disruption. FinTech, new startups, digital payment systems, and 24-hour customer service demands were on everyone’s radar well before the pandemic hit. Many organizations were making steady progress with their transformations and were proactively dealing with the changes, but there are still areas that can be improved. This study includes findings from 3,000 senior executives, including 300 from the banking sector, and covered the challenges, opportunities and current state of the industry.

My conversation with Betty revolved around the following:

• The biggest changes banks and other financial institutions have experienced in 2020 as a result of COVID-19 disruptions
• New ways banks are digitizing their businesses to meet rapidly changing consumer demands
• The technology investments that are bringing banks the most value
• What the banks that haven’t shifted to digital need to do now to speed their digital transformations
• Why Systems Thinking is making a difference for leading banks

Betty and I explored some of the findings of the Oxford Economics report: The Interconnected Bank that will have a big impact on the future. We only explored a few topics in the report and there’s so much more to it. If you’re interested in a comprehensive view of the subject download The Oxford Economics report here.