326: Wayne Washington - Company Alignment: How to Bring Your Company\'s Strategy, Culture, and Operations Together

Fast Leader Show | Customer Experience Leadership

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3y ago 41:21

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Misalignment is one of a company\'s biggest sicknesses. It constantly drags down results and reduces profitability. Instead of just accepting the symptoms of misalignment, you could have sustained results. All it takes is to align your company\'s strategy, culture, and operations.

The key to success is to change team mindsets, measure team outcomes, and monitor progress. That\'s all there is to it.

In this episode, Wayne Washington shares his experience on how your company can apply these changes and achieve proper alignment to reach strategic goals.

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#Business #Companyculture #Customerexperience #Emotionalintelligence #Employeeengagement #Leadershipdevelopment #Leadershipskills #President Call Center Coach #Callcenter #Careers #Jim Rembach, President Call Center Coach #Jim Rembach