Episode 83: Should Uber Eats Include the Tip In the Offer Amount

Deliver on Your Business

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4y ago 41:43

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For the associated blog post with screenshots and links you can go to the website page for Episode 83
UDM broke the story on his Youtube channel that Uber Eats is rolling out a change in the delivery offer display in some markets.
"Starting today, you'll see an upfront price that includes the expected customer tip. This is based on what your customer adds upon checkout. The exact tip amount may change as customers have 1 hour after delivery to edit or change their tip."
Early last year Uber Eats rolled out a change where customers could tip when placing the order. But they still allow you to edit or change the tip. That's a good thing but it's also something that could make this change a disaster. We talk about why in this episode.
Some other relevant links mentioned in today's episode:
My article on reverse cherry picking.
An earlier article referring to accusations that Doordash was stealing tips.
Earlier this week we posted about Grubhub's minimum pay during the pandemic
One concern with the new practice is customers could begin tip baiting - a practice that has been a problem with Instacart customers.
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