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Sustainable Growth: Balancing Expansion and Excellence
Manage episode 464022872 series 2376179
In this episode, Dr. Joseph Michelli discusses the principles of sustainable growth, drawing on his experiences with leading companies like The Ritz-Carlton Hotel Company and Zappos. He emphasizes the importance of scaling wisely—not just quickly—by staying grounded in core values, investing in people, and meticulously planning for scalability. Dr. Michelli highlights how sustainable exceptional customer experiences drive growth and involve balancing expanding revenues and nurturing relationships.
Listeners can obtain a detailed infographic based on this podcast from Joseph's website. Also, those wanting to speak to Joseph are encouraged to contact him directly. If you find value in this podcast, please like, rate, comment, share, or subscribe!
580 つのエピソード
Sustainable Growth: Balancing Expansion and Excellence
Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Manage episode 464022872 series 2376179
In this episode, Dr. Joseph Michelli discusses the principles of sustainable growth, drawing on his experiences with leading companies like The Ritz-Carlton Hotel Company and Zappos. He emphasizes the importance of scaling wisely—not just quickly—by staying grounded in core values, investing in people, and meticulously planning for scalability. Dr. Michelli highlights how sustainable exceptional customer experiences drive growth and involve balancing expanding revenues and nurturing relationships.
Listeners can obtain a detailed infographic based on this podcast from Joseph's website. Also, those wanting to speak to Joseph are encouraged to contact him directly. If you find value in this podcast, please like, rate, comment, share, or subscribe!
580 つのエピソード
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1 Building Loyalty Beyond Transactions: The Power of Shared Values 3:23

1 How AI Enhances Customer Experience Without Losing the Human Touch 4:05

1 Navigating the Talent War: How to Attract Top Talent in a Competitive Landscape 3:32


1 Sustainable Growth: Balancing Expansion and Excellence 3:44

1 The Loyalty Equation: How to Turn Transactions Into Advocacy 3:44

1 The AI Advantage in Customer Experience: Balancing Automation and Empathy 4:15

1 Customer Experience Predictions for 2025: Insights from the Field 6:11


1 Wrapping Up the Year Strong: Strategies for Thriving During the Holiday Season 3:29

1 Thriving Through the Holiday Rush: Seven Key Behaviors for Exceptional Experiences 4:16


1 Elevating Employee Wellbeing: The Key to Workplace Success 4:41

1 The Power of Product Knowledge: Mastering the Basics 3:52
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