Boost Business Success: Measuring & Rewarding Customer Engagement is a Game Changer

Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

In this episode, Dr. Michelli shares four tips for designing and delivering differentiated customer experiences, including creating emotional connections, co-creating experiences based on customer input, thinking beyond products, services, and profits, and inspiring greatness in your teams. He'll also address the importance of tracking and fostering engagement and customer happiness as a means of predicting and driving repeat business and referrals.