Ep 10. Unlocking Web3 Customer Success

Blockdaemon Podcast

Dive deep into the world of Web3 as we explore the key strategies and innovations Blockdaemon employs to ensure unparalleled customer success. From understanding the intricacies of decentralized networks to implementing best practices for blockchain integration, this video offers a comprehensive look at how Blockdaemon is revolutionizing the Web3 space. Whether you're a blockchain enthusiast, a developer, or someone curious about the future of Web3, join us in this enlightening journey to discover the potential of Web3 and how Blockdaemon is at the forefront of this digital transformation.
00:02 Introduction
03:18 Transition to Web 3 Space
04:40 Day-to-Day Responsibilities
05:55 The Role of Customer Success and Service Management
06:44 Responsibilities of Customer Success Managers
08:27 Differences Between Web 2 Companies & Web 3 in the Customer Success Landscape
11:08 Challenges Faced by Customers
11:26 Navigating the Web 3 Space
12:05 Implementing Changes for Best-in-Class Services
15:31 Motivating and Aligning the Team
16:45 The Importance of Clear and Consistent Communication
19:59 Advice for Building and Maintaining a Customer Success Team
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Blockdaemon
https://blockdaemon.com
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Blockdaemon is the leading independent blockchain node infrastructure provider for staking, scaling, and deploying nodes with institutional-grade security and monitoring - All while supporting 60+ cutting-edge blockchain networks on both cloud and bare-metal nodes.
We connect commercial stakeholders to blockchains. Our services are used by exchanges, custodians, crypto platforms, financial institutions, and developers.