Horrible Customer Service Experience and Lessons Learned for Artists to Protect Their Files.

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2y ago 37:12

MP3•エピソードのホーム

Jules, Rachel, and Stephanie discuss a terrible experience where Julie was locked out of her Adobe Profile because a hacker got into her account and changed her password. The lack of customer support from Adobe led to a number of discoveries we discuss.

If you have a question you'd like us to discuss feel free to email us at hello@artistssoar.com

Key talking points:

DO NOT KEEP YOUR FILES ONLY ON THE CLOUD.
Save your images in 3 different places:
- Backup to hard drive (like an SSD Portable)
- Another hard drive in a separate location
- And a cloud-based backup service.
Save PSD files as TIFs.
Save Illustrator files as EPS files.
Enable 2 Factor Authentication for all of your cloud-based systems.

We'd love to hear about your experiences with terrible customer service and what you learned from the situation, email us at hello@artistssoar.com

Rise with us! On Artists Soar!

Resources Mentioned

Art Business Checklist and Video Guide- make your lives easier as you define your art business.
10 Tips to Keep Your Electronic Files Organized
SSD Portable
Adobe's 2-Factor Authentication.

Our Websites and Shops

Stephanie: https://www.stephanieweaverartist.com/

https://www.etsy.com/shop/artfurpaws

Julie: https://www.juliemstudios.com/

https://www.etsy.com/shop/peacockblueart

Rachel: https://bubblybibbly.com/

https://www.etsy.com/shop/BBStudioShop

https://www.etsy.com/shop/mothersrecipes

Got a Listener Question?

Email us at: hello@artistssoar.com

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