Replacing Good Intentions with Good Outcomes at Whistl

Art of Supply

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16d ago 39:14

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“We know what matters to our employees, and we know what matters to our customers, and we know where the leadership view is. That alignment means that you make progress more easily because you’re focused on stuff that matters and that people care about.” - Gareth Hughes is the Business Services and ESG Director for Whistl

If the road to hell is paved with good intentions, as they say, what is the road to sustainability paved with? Put another way - if the road you are journeying down is lined with little more than good intentions, how can you be sure you’re traveling in the right direction?

This week’s episode of Art of Supply is the monthly interview, and it features a guest that both knows where he is headed and is armed with more than good intentions.

Gareth Hughes is the Business Services and ESG Director for Whistl, a UK based e-commerce and logistics business. They provide business mail services and eFulfillment services. His current responsibilities include procurement, property, facilities, fleet, and delivering ESG impact.

In this conversation, Kelly Barner invites Gareth to speak candidly about how he has taken his passion for ESG and turned it into a successful and fully operational program:

Why pressure from customers to increase sustainability shouldn’t become passthrough pressure put on suppliers
The need for all ESG-related projects to have an appropriate level of materiality
How pushback can keep everyone on plan and even help companies outperform expectations

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