ADDING MORE LIFE TO WORK WITH CULTURE + INNOVATION

Alloutcoach

There has never been a more appropriate time than today to reinvigorate and add life to our workplace. To discuss why inspiring a certain company culture as well as innovation can increase engagement and performance, I interviewed Rebecca Friese, co-founder of FLYN, leading management consultant, keynote speaker and author of "The Good Culture: The Leader's Guide to Creating a Workplace that Doesn't Suck". By identifying outdated practices from the ground floor to the boardroom, Rebecca helps a wide range of organizations from Fortune 500 behemoths to hopeful start-ups, build the capacity to implement market-leading cultural changes. At the moment, Rebecca is on a mission to help organizations not just be better, but exceptionally innovative, engaging, and forward-thinking places to work. In our informal and candid conversation, we discuss how company culture becomes visible or invisible in a typical organization, why it influences performance, how we can keep ourselves accountable with KPIs or performance metrics for performance as well as behaviors or culture, growing culture over time despite successes and failures, why engagement and innovation is so relevant to all of us today, and real world case studies of leadership approaches to implement the environment or culture with intentionality that delivers innovation.

2:51 - Highlights from Rebecca's career

6:08 - Definition of Company Culture

8:22 - Rebecca's Signature Approach to assisting organizations with Company Culture

13:30 - Designing performance metrics/KPIs that inspire accountability for behavior and stimulate the best culture

13:48 - Without aligning culture to our everyday strategy and operationalizing it through metrics or accountability there is a gap which questions the value of the culture we want to design as leaders.

16:59 - Recent case study from a Tech company with a leader of a high-performing team that was asked to leave the organization

19:42 - New trending internal metrics of managers: manager engagement indicator (MEIs) surveys

22:04 - Metrics can improve a sense of belonging of an employee when you know what part of your effort contributes to the overall success of your organization

22:35 - Rebecca's personal real world story of being mislead to be performing well without any direct feedback

25:52 - Maintaining a certain culture through company successes and setbacks

30:59 - How Rebecca's approach to helping organizations with culture has changed over the last few years

31:21 - Focus on design thinking at FLYN Consulting

32:07 - Biggest challenge is to address the unspoken needs of individuals in the workplace

33:58 - How Rebecca is linking company culture to innovation with Fortune 500 companies

34:58 - People are motivated by their ability to learn and grow

35:08 - Customers often do not know or cannot yet imagine what they really need

36:52 - Explaining what "behavior" means to a 2-year old by adding incentives, transparency, feedback, consistency, and recognition

38:26 - Innovative organizations have to unlock the basic needs of all humans for autonomy, mastery, and purpose based on Daniel Pink's book "Drive"

40:18 - How everyone can be innovative in an organization

43:11 - How Rebecca is stretching herself and lifting others currently: her mission is to help people love their workplace