Why restaurants are losing customers

A Deeper Dive

Why are restaurants losing customers right now? This week’s episode of the Restaurant Business podcast A Deeper Dive features R.J. Hottovy, head of analytical research with Placer.ai. Hottovy has followed the restaurant industry for years, and the foot traffic data firm has been tracking customer counts to restaurants and retailers. In November, Placer.ai noted traffic suddenly falling to Starbucks shops, foretelling a sales challenge the coffee giant has dealt with all year. We wanted Hottovy on the podcast to talk about these issues and about why restaurants are losing traffic. We also talked about the specific challenges facing Starbucks. We also get into plenty of other topics. Please check it out.