What does it take to create experiences customers love, craft campaigns that captivate, and drive measurable results? Insights Unlocked features candid conversations with the builders, creators, and innovators driving some of the world’s most impactful digital transformations. Tailored for marketing, product, UX and CX leaders, each episode delivers actionable insights to help you create customer-first strategies and stay ahead in today’s competitive landscape. Each episode is about 30 minutes long. From optimizing product launches to leveraging AI for smarter workflows, Insights Unlocked is your go-to resource for designing experiences that resonate, drive loyalty, and achieve business results. Guests include influential leaders like Brian Solis, April Dunford, Kate Towsey, Jacob Nielsen, Teresa Torres, and Judd Antin among others, offering their expertise in CX, UX, and innovation. The podcast also highlights strategies and success stories from leading brands such as Verizon, Signet Jewelers, Figma, Microsoft, Tesco Bank, and more. UserTesting leaders and industry experts join as guest hosts, alongside show producer Nathan Isaacs, award-winning journalist and Senior Manager of Content Production at UserTesting. Brought to you by UserTesting, the leader in human insights and proactive customer experience strategies, Insights Unlocked empowers CMOs and marketing teams to craft experiences that drive growth, loyalty, and impact. Listen and subscribe wherever you get your podcasts. Show notes, curated clips and more at usertesting.com/podcast.
“Prescription for Hope” captures the stories inside Cleveland’s public hospital system. Told by the people and patients on the front lines of care, “Prescription for Hope” offers a behind-the-scenes look at how The MetroHealth System is moving beyond medical treatment to improve the foundations of community health and well-being. Since 1837, MetroHealth has served the community, neighborhoods and people of Greater Cleveland. Its nearly 8,000 caregivers are devoted to a mission of health, healing, humanity … and hope. “Prescription for Hope” is an in-house production of MetroHealth’s Communication Department. Please visit www.metrohealth.org
“Prescription for Hope” captures the stories inside Cleveland’s public hospital system. Told by the people and patients on the front lines of care, “Prescription for Hope” offers a behind-the-scenes look at how The MetroHealth System is moving beyond medical treatment to improve the foundations of community health and well-being. Since 1837, MetroHealth has served the community, neighborhoods and people of Greater Cleveland. Its nearly 8,000 caregivers are devoted to a mission of health, healing, humanity … and hope. “Prescription for Hope” is an in-house production of MetroHealth’s Communication Department. Please visit www.metrohealth.org
Dr. Christine Alexander-Rager, MetroHealth’s new President and CEO, may be new to the corner office, but she's not new to MetroHealth, not even close. In her 28th year as a family physician at Metro, "Chrissy" as she's known to patients and colleagues, is bringing a patient-first focus to Cleveland's safety-net hospital. She recently sat down and shared her vision, her priorities ... and much more.…
A never-before-heard, behind-the-scenes look inside a hospital morgue. Two years ago, in 2021, we spent some time with the amazing team inside MetroHealth’s Department of Mortality and Autopsy Services – the hospital morgue. We wanted to answer questions, dispel myths and capture the amazing professionalism and compassion these workers show every day of the year – how they prove that MetroHealth’s mission of quality care for everyone, no matter their means, doesn’t stop when a patient passes. And we think we succeeded, except that we didn’t get this episode done in time for Halloween 2021. So it stayed on the shelf – until now.…
Every weekday, from a big white box truck parked in the vacant lot at 3370 West 25th Street, MetroHealth’s Project DAWN Expanded Mobile Unit dispenses sterile syringes, Narcan kits, condoms and other supplies to those living with opioid-use disorder. Perhaps most important, the team also dispenses hope – a light in the darkness, a hand to grab and hold until a user finally can say, “I’m ready.” Join us as we spend a day with this incredible team of caregivers. MetroHealth’s Office of Opioid Safety operates the Project DAWN Expanded Mobile Unit, which is open 10 a.m. to 2 p.m. weekdays at 3370 West 25th Street in Cleveland. Anyone can visit, and clients remain anonymous. Find out more about the Office of Opioid Safety by visiting www.metrohealth.org/office-of-opioid-safety…
The toll of the COVID-19 pandemic on our relationships is something that doesn’t get talked about enough. And we are witnessing a mental-health crisis as a result. MetroHealth’s Dr. Robert L. Smith – aka “Dr. Bob” – joins us again to offer his trademark voice of comfort and kindness as he shares his thoughts on COVID’s damage to our relationships and how the pandemic just might be the opportunity we all need to focus on love.…
The caregivers in MetroHealth’s Mother and Children Dependency Program have always had a wish: a place, a home – with a “mother hen” – where new moms struggling with substance-use disorder could stay to continue their recovery and healing while also caring for their newborns. … Well, sometimes wishes do come true. … This is an UPDATE of an episode from Season 1 titled “I Feel Like a Monster.” Listen to that episode here: https://soundcloud.com/metrohealth/4-i-feel-like-a-monster…
The COVID-19 vaccine is safe, it’s been rigorously tested, and it works – really, really well. Still, some people may be hesitant to receive it. To build trust within the community, MetroHealth invited faith leaders from around Greater Cleveland to come in, roll up their sleeves and set a lifesaving example for their flocks. Check out a video version of this extraordinary event here: https://vimeo.com/500569138…
The vaccine has arrived, the vaccinations have begun and the prescription for hope is finally being filled. Join us for an up-close look at the historic Wednesday when MetroHealth took the first steps in the beginning of the end of the COVID-19 pandemic.
If all goes according to plan, we are just days away from the arrival of a safe, effective COVID-19 vaccine. Dr. Amy Ray, MetroHealth’s Medical Director of Infection Prevention, leads the system’s Vaccine Preparedness Committee, which has been planning for the arrival of a vaccine for months. She shares some of those plans, some important info on the shots and her thoughts on this historic – and hopeful – moment.…
We are exhausted. Caregivers – and everyone else – have been dealing with the coronavirus pandemic for nine long months. We’re not only tired, we’re facing a frightening third wave of COVID-19 infections and a long winter ahead. MetroHealth’s Dr. Robert L. Smith, aka “Dr. Bob,” the caregiver for the caregivers, joins us to provide guidance on how to approach the coming days with hope, gratitude and optimism.…
For the first time in our lifetimes, a crisis has affected every person, every family, every street, town, school, church and business in America. It’s important to label the impact of COVID-19 for what it is: trauma. All of us, individually and collectively, have been traumatized by the coronavirus pandemic. Katie Kurtz, Community Resilience Educator with MetroHealth’s Center for Health Resilience, joins us to explain the collective trauma of COVID-19 and how we can heal and find resilience in days to come.…
The coronavirus crisis put non-urgent health care on hold. Screenings, elective surgeries, tests, well visits and vaccinations were all delayed to keep people from spreading the virus. But the missed, avoided and postponed appointments have created a different potential public health crisis. Dr. Bernie Boulanger, MetroHealth’s Chief Clinical Officer, joined us to discuss “care gaps” and how MetroHealth is trying to close them.…
How do you lead an HR department, responsible for 8,000 employees and thousands of front-line workers, through the worst public-health crisis in memory? How do you push a 183-year-old public health system to face, fight and reverse society’s systemic racism and injustice? Just ask Alan Nevel, MetroHealth’s Senior Vice President, Chief Diversity and Human Resources Officer. He’s doing both jobs … at the same time. Watch the video referenced in this episode here: https://vimeo.com/433983547/772b9a3c56…
Eight of the nation’s top 10 COVID-19 outbreaks have been in jails or prisons. And back in early March, the beleaguered and chronically overcrowded Cuyahoga County Jail seemed to be the perfect petri dish for infection. But thanks to quick action, teamwork and compassion, the jail avoided a coronavirus catastrophe and became a national model for inmate care during the pandemic. Here’s how it happened.…
Dr. Margaret Stager, MetroHealth’s Director of the Division of Adolescent and Young Adult Medicine, talks about caring for teens and young adults during the coronavirus lockdown and afterward.
The coronavirus has changed how hospital chaplains do their jobs, but the job itself remains the same: provide emotional and spiritual support to patients and staff, when they need it most. MetroHealth’s Jim Kulma, supervisor of pastoral care, gives us an emotional behind-the-scenes look at what it’s like to be a hospital chaplain in the time of COVID-19.…
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